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Frequently asked questions

Delivery

We deliver anywhere in Canada. Out-of-country delivery is not available at this time.

We offer free shipping on orders of $139.99 or more before tax*. Some items are excluded from free shipping, as indicated on the product page.

For orders of $139.99 or less, you can estimate delivery costs directly in your shopping cart.

Additional charges may apply for heavy or bulky items. If this is the case, we will contact you by phone to inform you. Additional delivery charges may apply for remote areas.

*Subject to change without notice.

We use the services of several carriers such as GLS, Purolator, CanPar and FedEx in order to offer you the best possible rates.

In some cases, the delivery address may limit Canada Post's delivery options. These may include addresses with post office boxes or remote locations.

Delivery time is generally 1 to 3 business days for most orders placed before 3 p.m., Monday to Friday, for delivery in Quebec.

For remote areas or outside the province, delivery takes 4 to 10 business days.

Please note that there may be an additional delay if your order contains items from both our stores.

Our team always makes sure you receive your order as quickly as possible. However, we are not responsible for delays incurred by carriers.

We offer in-store pickup at our Sherbrooke and West Brome locations. You can select this option in your shopping cart.

We'll call you when your order is ready for in-store pickup. The delay is 1 to 3 days and may be longer if your order contains items at the opposite store to the one chosen for pickup.

When your order is shipped, you'll receive an e-mail from Flagship with your tracking number. Simply click on the number to track your package on the carrier's website.

Please note that the e-mail may end up in the Junk/Spam section of your e-mail inbox. If you get an error message when checking your tracking number, it's simply because your package has not been picked up by the carrier. We suggest you check again the next business day.

Some products, such as farm and horse feed, or oversized or overweight products, are not available for delivery. If this is the case, it will be indicated on the product page.

Returns and exchanges

We are happy to accept exchanges and returns, provided the product is in new condition and free of hair and odors.

To qualify for a return, merchandise must be returned within 10 days of receiving your return number, along with a copy of the purchase invoice, for a full refund, exchange or credit. The complete A.S.C. return policy is available on the Return Policy page.

Please send us an e-mail containing your order number beginning with W, the codes of the products you wish to return, and the reason for the return.

We'll contact you by e-mail with a return authorization number and instructions on how to return or exchange your items.

You can drop by our store for your return, just make sure you have your invoice on hand.

You are solely responsible for paying shipping costs if you make an exchange or return (this includes shipping costs for the new item you want).

Refunds are issued upon inspection of the return. It may take 7-10 business days for your credit card to process your refund.

We do not accept returns on books, liquidation or final sale products, agricultural and equine food products, agricultural and equine supplements and products ordered especially for you.

Order

A confirmation e-mail will be sent to you with your order number. Don't forget to check your Junk/Spam folder if you don't find this e-mail.

You can cancel or modify your order if it has not yet been shipped. Contact us quickly by phone at 1-819-822-2237 or by e-mail at info@asc1968.com

If the order has been shipped, you will not be able to cancel it, but you will be able to return it according to our return policy.

All you have to do is enter your coupon in the field provided in the shopping cart checkout window. Some coupons may not be available on all products in your order.

Contact us quickly by e-mail at info@asc1968.com and we'll see how we can make it work for you.

If you can't find the product you're looking for on our online store, please contact us by e-mail at info@asc1968.com

It's possible that the item is in stock in our store, or we can make a special order for you with no problem.

Contact us by phone at 1-819-822-2237 or by e-mail at info@asc1968.com upon receipt of your order. If you've received a defective item, we'll need photos to evaluate it.

As soon as you place an order, the amount of the transaction is charged, but not collected. Payment is collected once the items have been processed and are ready for delivery.

Gift cards

If you would like to purchase a gift card for our online store, please visit : https://boutique.ascpurina.com/gift-card-order

PPlease note that this gift card is applicable ONLY on our online store and not in-store.

If you wish to purchase a gift card that can be used in-store, please go to : https://www.freebeespay.com/PointSale/Purchase/3709

Please note that this gift card is ONLY applicable in store and not on the online store.

Once you access your shopping cart, you can insert the gift card number in the Payment Information section.

You can add as many gift cards as you like to an order.

If you enter a gift card number as payment, the system will first deplete the card's balance. If the amount to be paid exceeds the available balance on the gift card, you will have to pay the remainder using a credit card.

If you return items that were paid for with a gift card, we will issue a credit to your account. We do not refund gift card purchases.

Store

The Sherbrooke store is located at 988, rue Wellington Sud in Sherbrooke. We're open Monday to Wednesday from 8:30 am to 5:30 pm, Thursday to Friday from 8:30 am to 7:00 pm and Saturday from 8:30 am to 5:00 pm. Please note that we are closed on Sundays.

The West Brome store is located at 1169 Knowlton Road in West Brome. We are open Monday to Friday from 9:00 am to 6:00 pm and Saturday from 9:00 am to 4:00 pm. Please note that we are closed on Sundays.

We're always happy to meet your four-legged friends - they're welcome in store! However, they must be kept on a leash and under supervision at all times.

For all sponsorship requests, please send the relevant information to Sylvie Proulx by e-mail at sproulx@asc1968.com

No, the products are the same, but the selection for online sales is smaller.

Yes, our in-store prices are always the same as our online prices. There may be exceptions, for example in the case of exclusive in-store or online sales.

points card

We offer our customers a Freebees points card. Upon presentation of your card, you'll receive a 2% cashback on cat and dog food and a 3% cashback on pet accessories and tack shop products.

Visit your store to request your physical card, or register directly on the Freebees website at : https://www.freebeespoints.com

Simply mention it to your cashier before finalizing your transaction.

Simply enter your card number in the Order Information section when you finalize your transaction.

Indicate in the Shipping Instructions section that you want to use the amount on your card, and we'll apply it when we bill your order.

Visit the Freebees website, which will answer most of your questions! Follow this link: https://www.freebeespoints.com/Help
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